Adding a real-time live chat feature to your business website is a great way to make it more personal and engaging for your customers. You can provide visitors to your website with a high level customer service and help ensure their satisfaction with live chat. While there are many live chat software options available, Zopim is ideal for businesses and can easily be added to a WordPress website.
Zopim offers “real-time customer engagement made simple.” Whether you want to engage visitors to your website with helpful sales suggestions or simply want to make yourself available to answer any questions your customers may have while visiting your website, live chat is a powerful option. Zopim can be seamlessly integrated into your existing WordPress website without any complicated or time consuming web development.
The Zopim Live Chat will appear as a docked chat bar on the bottom of your website. Visitors to your site can chat with you by clicking on the Zopim Chat Widget. With Zopim, you will know what your visitors are looking at on your website. It will allow customers to contact you directly and receive personalized service. Alternatively, you can be proactive and click on visitors to your site to start a chat. For example, if you’re offering a special, you might strike up a conversation to share the details with visitors.
Zopim is easy to install on your existing WordPress website. Before you know it, you’ll have a fully customized chat widget to match your web design. The dashboard/control panel is user-friendly and is available in over 40 languages.
Here’s how to get started:
- Install plugin from WordPress directory and activate it.
- Under the Zopim Chat section, click on Account Setup to link to your Zopim account.
- Customize the chat widget to seamlessly integrate with your existing web design.
- Use intuitive dashboard/control panel to manage chat widget as needed.
Please note that Zopim requires PHP4 or PHP5 and will work with WordPress 2.7 and up.
How could your business benefit from adding live-chat to your website?